Live chat, the inbox, unlimited teammates and the whole Discord ticket bot are free forever. One answer is one reply the assistant actually wrote. Not a conversation, not a resolution, not a message from a visitor. However many times it had to check your knowledge to write that reply, it still counts as one. Handing a chat to a person is never billed, because a handover is the product working, not a charge.
Free forever, not a trial. Live chat, the inbox and the full Discord ticket bot, with 150 answers that renew every month.
For one store with a real community. Unlimited teammates, the badge comes off, and roughly 600 answered conversations a month.
For a busy shop or several brands. Around 2,400 answered conversations a month, and ten Discord servers.
High volume, unlimited servers, and the lowest rate per answer short of a custom deal.
Custom volume with a floor of one cent an answer. Talk to us.
Topup packs, which are also the pay-as-you-go rate: 500 for $10 ($0.0200 each), 2,500 for $45 ($0.0180 each), 10,000 for $150 ($0.0150 each). Bundles always beat the pack, and the pack always beats running out.
Two questions, and the same arithmetic your invoice would use. If this ever disagrees with a real bill, one of them is a bug and we will fix it.
200 conversations answered on their own, at about 3.5 replies each, is 700 answers. Replies your own team writes, and handing a chat over, are free and are not counted here.
The meter exists to pay for model calls, not to tax you for using the product. This list is part of the deal.
| Event | Messages | Why |
|---|---|---|
| A text answer | 1 | the ordinary case |
| An answer that read a photo | 3 | reading pictures costs real money: the answer plus 2 |
| A photo it could not make out | 1 | the extra is waived and the retake advice is free |
| Rook working on a task for you | 5 | it does several steps in one go |
| Tidying an imported entry, per entry changed | 1 | measured at a fraction of a cent per entry |
When your monthly answers run out the assistant stops. No surprise charge, ever, and no auto-refill quietly stacking charges you did not ask for.
At the ceiling the assistant is disabled for the rest of the period. New conversations follow your configured handover immediately, and conversations already in progress hand over on the visitor's next reply.
Auto-topup is off by default. If you turn it on, you set a dollar limit and we stop there.
Warnings at 50, 80 and 100 percent, in the dashboard and by email, with the number left beside the bar.
After 20 answers in one conversation the assistant offers a person instead of answering again.
Every answer you were charged for is listed, and you can flag one. A bill you cannot query is a bill you have to take on faith.
Each server gets its own daily budget, checked before every answer and set below your account ceiling, because a server full of strangers is not the one paying.
The platforms that bill per resolution publish a $0.99 unit, so a five-person team at 3,000 conversations a month lands between about $1,700 and $2,300 at their published prices. The same team fits our $99 plan. Per-conversation pricing also punishes the wrong thing: a one-line answer costs the vendor almost nothing and bills a dollar. Per message, a short resolution costs a cent or two and a long one costs what it costs.
So the meter here is the message, not the ticket. You pay for the work the model actually did. Every event that costs more than a plain reply is listed above with its multiplier, the cap is a number you set, and no part of your bill depends on how anyone chooses to define the word resolution. Rates above were read from public pricing pages on 2026-08-23.
Machine-readable copies of this page live at /pricing.md and /llms.txt, generated from the same source as this page so they cannot disagree with it.